Return & Refund Policy

Australian Consumer Law

Our goods and services come with guarantees that cannot be excluded under the Australian Consumer Law (ACL). Nothing in this policy excludes, restricts or modifies any rights or remedies available under the ACL. Where a product or service has a major failure, or otherwise does not meet a consumer guarantee, you may be entitled to a repair, replacement, refund, cancellation or other remedy required by law.

Change-of-Mind Returns

Seven Smart Auto offers change-of-mind returns on eligible products under the conditions below. This voluntary policy is separate from your rights under the ACL.

7-Day Return Period

For eligible online purchases, contact us within 7 calendar days after receiving the product. For eligible products collected from our store, the 7-day period starts on the collection date. You must obtain return authorisation before sending or bringing back a product.

Cancellation Before Dispatch, Collection or Installation

You may request cancellation before an order is dispatched, collected or installation has started. If manual processing has commenced, including order review, parts allocation, supplier ordering, booking or other administrative work, a $20 AUD order cancellation / processing fee may apply. We may also deduct the actual non-refundable third-party payment processing cost incurred for the transaction. We do not apply a fixed percentage payment fee.

Where a cancellation fee applies, it will not also be charged as a duplicate administration or restocking fee for the same work. These deductions do not apply where the customer is entitled to a remedy under the ACL.

Local Pickup Orders

We will notify you when a pickup order is ready. Please do not attend before receiving confirmation. Bring the order confirmation and suitable identification. The 7-day change-of-mind period starts when the order is collected. If a pickup order is not collected, we may contact you to arrange collection, delivery at your cost or cancellation. Any cancellation fee or actual non-refundable third-party payment processing cost will be applied only as described above.

Special, Pre-Order, Backorder, Custom and Vehicle-Specific Products

Once procurement, manufacture, customisation, coding or allocation has commenced, special-order, pre-order, backorder, custom-sourced and vehicle-specific products are generally not eligible for change-of-mind cancellation or return. This does not limit your rights under the ACL.

Installed or Used Products

Products that have been installed, connected, coded, trialled, used, damaged, modified or altered are generally not eligible for change-of-mind return. Installation labour is non-refundable for change of mind. This does not limit any remedy available under the ACL.

Return Condition and Restocking

Eligible change-of-mind returns must be unused, uninstalled, undamaged, complete and in as-new resaleable condition, with original packaging, manuals, cables, wiring harnesses, accessories, labels and documentation. Unopened eligible products returned complete and saleable generally have no restocking fee. Opened but unused and uninstalled products may incur a reasonable handling, inspection and restocking fee of up to 10%, depending on condition and work required. Missing or damaged components may be deducted at their reasonable replacement or restoration cost.

Shipping Costs

For a change-of-mind return, the customer is responsible for return postage, insurance and transit risk. Original shipping charges are generally non-refundable, and actual outbound freight paid by Seven Smart Auto may be deducted, including where the order qualified for free delivery. We recommend tracked and adequately insured delivery. These shipping deductions do not apply where the customer is entitled to a remedy under the ACL.

Assessment and Refund Processing

Refunds and exchanges are processed after the returned product has been received and inspected. Approved refunds are returned to the original payment method unless otherwise agreed. Processing time may depend on your bank or payment provider.

Faulty, Incorrectly Supplied or Misdescribed Products

Contact us promptly if a product or service is faulty, incorrectly supplied, unsafe or materially misdescribed. Seven Smart Auto may assess the product or vehicle to determine the appropriate remedy. Change-of-mind cancellation, restocking, administration and freight deductions do not apply where the ACL requires a remedy.

Contact and Return Address

Seven Smart Auto Technology
Unit 25 / 2 Railway Parade
Lidcombe NSW 2141
Australia

Email: info@sevensmartauto.com.au
Phone: 0452 471 690

Please contact us for return authorisation, cancellation assistance or to schedule an inspection.